Refund & Replacement Policy

Our Refund and Replacement Policy (“Policy”) governs the terms under which refunds, replacements, and cancellations of orders placed on www.crispymeow.com (“Website”) are processed. By making a purchase through our Website, you acknowledge and agree to the terms set forth in this Policy.

REPLACEMENT POLICY

Crispy Meow strives to deliver products in pristine condition. However, in the event that you receive a defective or damaged product, a replacement may be issued at the sole discretion of Crispy Meow, subject to verification and confirmation by our support team.

Eligibility for Replacement

To qualify for a replacement, the following conditions must be met:
  • The product must have been received in a damaged condition due to packaging or transit issues.
  • The product must be unused and in the same condition as received.
  • The product must be returned in its original packaging along with all tags and accessories.
  • You must provide the purchase receipt or order invoice (electronic copies are acceptable).

Replacement Process

  1. Customers must submit a replacement request by contacting our support team at info@crispymeow.com or via phone at +91 9321988513 within 24 hours of receiving the product.
  2. Our team will evaluate the request and notify the customer of the approval or rejection of the replacement.
  3. If approved, a replacement product will be shipped within 5-10 working days from the date of approval.

ORDER CANCELLATIONS

Cancellation is permitted under the following terms:
  • Cancellation requests must be initiated within 24 hours of placing the order or before the order has been shipped, whichever occurs first.
  • If the order has already been shipped, it cannot be canceled but may be eligible for a replacement in case of damages caused in transit.
  • Cancellation requests must be submitted via email at info@crispymeow.com with the order ID.
  • Once a cancellation request is approved, the refund (if applicable) will be processed within 5-7 working days to the original payment source.

REFUND POLICY

Refunds are only granted in specific cases where:
  • A replacement product is unavailable.
  • The product was found to be damaged or unfit for use upon delivery and cannot be replaced.
  • The refund request was approved after inspection of the returned product.

Refund Process

  1. Customers must notify Crispy Meow via email within 24 hours of delivery regarding any product issues.
  2. Upon receiving the returned product, our team will conduct an inspection.
  3. Customers will be informed of the refund approval or rejection via email or phone.
  4. If approved, the refund will be initiated, and the amount will be credited back to the original payment source within 5-7 business days, as per the timelines of the payment gateway or bank.

Non-Refundable Items

Refunds will not be provided in the following cases:
  • Products that have been used, tampered with, or modified by the customer.
  • Items returned without original packaging or missing accessories.
  • If the refund request is made beyond the stipulated 24 hour window from delivery.
  • In cases where the order was canceled after dispatch but before delivery.

SHIPPING FOR RETURNS & REPLACEMENTS

  • Customers will receive an email notification regarding the date of product pickup for return or replacement.
  • Customers must ensure the product is properly packed and ready for collection at the scheduled pickup time.
  • For issues related to non-delivery, missing items, or damaged products, customers must report within 48 hours of delivery.

CONTACT INFORMATION

For further assistance regarding refunds, cancellations, or replacements, customers can contact:
📞 Phone: +91 9321988513
📧 Email: info@crispymeow.com